1. Overview
These terms govern the provision of consulting services by Sentryx Intelligence ("we", "our"). By commissioning an engagement, the client ("you") agrees to the terms set out below.
2. Services
We provide specialist customer intelligence consulting services, delivered entirely in writing in the form of executive briefings and associated documents. The exact scope of each engagement is defined in the corresponding proposal or engagement summary.
3. Deliverables and timing
Standard engagements are delivered within 48 hours of receiving the required customer feedback dataset. Timing may vary where a client-supplied dataset is delayed or requires clarification.
4. Fees and payment
Fees are stated on our published pricing or within an individual proposal. All prices are exclusive of VAT where applicable. Payment terms are set out in each engagement confirmation.
5. Client responsibilities
You agree to provide accurate information and, where applicable, a complete customer feedback dataset lawfully obtained. You confirm that any data provided to us for analysis may lawfully be shared for the purpose of the engagement.
6. Confidentiality
We treat all client information as confidential and use it solely for the purposes of the engagement. We may reference anonymised, non-identifying insights for internal quality and methodology purposes.
7. Intellectual property
On full payment, the client receives a licence to use the delivered briefing internally for its own commercial purposes. Underlying methodology, frameworks and analytical approaches remain the intellectual property of Sentryx Intelligence.
8. Nature of recommendations
Deliverables provide evidence-based commercial intelligence and recommendations for the client's consideration. They do not constitute legal, medical, clinical or regulatory advice. Implementation decisions remain the responsibility of the client.
9. Limitation of liability
To the fullest extent permitted by law, our aggregate liability arising out of or in connection with any engagement shall not exceed the total fees paid by the client for that engagement. We shall not be liable for indirect, consequential or loss-of-profit damages.
10. Governing law
These terms are governed by the laws of England and Wales, and any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
Questions about these terms may be directed to habiba@sentryxintelligence.com.